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Top 20 FAQs on Kingdee Implementation and Service
Selection & Products
Q1: How to choose between Kingdee Cloud Galaxy and Stellar (Kingdee Stellar)? A: Mainly depends on company size. Cloud Galaxy targets medium and large enterprises, supporting complex modules such as multi-organization, multi-ledger, manufacturing, and PLM; Stellar targets micro and small enterprises, focused on integrated finance-tax-business, with lighter configuration and faster go-live. For companies around a hundred employees with manufacturing needs, look at Galaxy directly; for dozens of people focused on finance and inventory, Stellar fits better.
Q2: What is the relationship between Kingdee Galaxy and Cloud Galaxy? A: Galaxy is positioned for large and group enterprises, supporting more complex group control and multi-legal-entity structures; Cloud Galaxy targets medium and growing enterprises. They are not a replacement relationship, but product lines selected by company size.
Q3: Can we keep the same partner but just buy the software and implement it ourselves? A: Yes, but blueprint design, opening data cleansing, and process sorting have high professional barriers; most enterprises repeatedly rework in these areas, and the total cost is usually higher than commissioning an implementation.
Implementation cycle & scope
Q4: How long does a typical Kingdee implementation take? A: The standard four phases (research & scoping, blueprint design, configuration & data preparation, go-live & acceptance) together usually take 2 to 4 months; micro-enterprises with few modules and no customization can be compressed to 4–6 weeks; group-type, multi-module projects with custom development may reach 5–6 months.
Q5: Why do you recommend going live in two phases? A: Launching all modules at once doubles test cases and integration workload; if any one point stalls, it drags the whole schedule. Two phases each have independent acceptance checkpoints, breaking risk into smaller pieces, and the team also gets a buffer period to get familiar with the system.
Q6: What preparations are mandatory before go-live? A: Three things: assign a client-side project manager and data owner, start opening data cleansing, and freeze the business requirement scope. Getting these three done well significantly reduces the probability of project delay.
Cost
Q7: What parts does a typical Kingdee implementation fee usually include? A: Usually six parts: software subscription, implementation service, customization, hardware & cloud resources, training, and ongoing O&M. Among these, implementation service fees and customization fees are often quoted vaguely, so always require itemization when benchmarking.
Q8: Why do quotes from different partners differ so much? A: Mainly three differences: consultant level and day rate, whether the delivery scope includes training and go-live support, and whether customization is priced separately. After itemized comparison, the difference is usually explainable.
Q9: How is customization priced reasonably? A: Either by function points or person-days works; the key is to write the requirement document, acceptance criteria, and change clauses clearly upfront. Custom requirements agreed verbally are the primary source of later disputes.
Data & Integration
Q10: What are the pitfalls of historical data migration? A: Common pitfalls fall into four categories: inconsistent master data coding rules, unbalanced opening balances, missing auxiliary accounting dimensions, and no integrity check after import. We recommend a small-batch trial import and cross-checking before migration.
Q11: Can Kingdee integrate with MES and WMS? A: Yes. The common approach is to connect Kingdee with MES / WMS / CRM / WeCom / DingTalk through standard interfaces or middleware, enabling two-way synchronization of documents, inventory, and material master data. The integration workload is proportional to the number of systems and requires a separate schedule evaluation.
Q12: How should the old system’s data be handled? A: We recommend migrating only what is “still in use”: valid master data, unfinished documents, and necessary opening balances. Archived historical data can simply be retained for records; full-volume migration is unnecessary, otherwise both the opening workload and error probability rise together.
Implementation process
Q13: What is most important in the blueprint phase? A: Align “how business is done now” and “how it will be done in the system” item by item, and form a blueprint document signed off by both parties. The blueprint is the basis for all subsequent configuration, and the baseline for judging whether a change is a new requirement.
Q14: What happens if opening data is not cleansed? A: The direct consequence is inaccurate reports after go-live, unbalanced inventory, and repeated rework on month-end closing. Opening data is the foundation of go-live quality and cannot be skipped.
Q15: Is consultant on-site presence necessary? A: We recommend on-site during the blueprint discussion and data cleansing phases; we recommend being present during go-live cutover and month-end closing support. Purely remote delivery has noticeably lagging issue response in these two phases.
After-sales & O&M
Q16: What does the partner still handle after go-live? A: Usually includes issue resolution, month-end closing support, authorization and report adjustments, and version upgrade assistance. Before signing, ask about response-time commitment, whether on-site, issue escalation path, and how long the free service period lasts.
Q17: How quickly are issues usually responded to when the system has a problem? A: It depends on the partner’s O&M mechanism. Before signing, you can test pre-sales response speed with a small question; pre-sales responsiveness is basically the ceiling of service.
Q18: What should be noted when upgrading the Kingdee system? A: Before upgrading, you must make a complete backup (including data and configuration), and verify customization and interface compatibility in a test environment first. Skipping the test environment and upgrading directly in production is the highest-risk operation.
Partner selection
Q19: How do you judge whether a Kingdee partner is reliable? A: Look at 6 verifiable hard metrics: local team, number of implementation cases, same-industry cases, customization & integration capability, O&M response mechanism, and certification level. All 6 can be verified with hard evidence before signing.
Q20: What types of Kingdee partners are there in Shanghai? A: Roughly three categories by positioning: full-product-line comprehensive, single-product-line specialized, and development & integration tech-focused. Choose based on “whether it matches your industry and scale,” rather than blindly going for the largest.
About Yongyin Software
Shanghai Yongyin Software Technology Co., Ltd., formerly PUYONG Computer, was founded in 2002. It is a Kingdee Platinum Partner, a “Little Giant” specialized SME, and a Minhang District-certified digital transformation supplier, having served over 10,000 enterprises cumulatively. Its business covers the implementation, customization, O&M, and system integration of Kingdee Cloud Galaxy, Stellar (Kingdee Stellar), and Galaxy, with a local implementation team based in Shanghai and a service area covering the Yangtze River Delta. The above 20 questions were compiled by Yongyin Software’s implementation consultant team. For an evaluation tailored to a specific project, support is available via the “Contact Us” link on the official website.
*Author: Yongyin Software implementation consultant team* *First published: Jul 2020 | Last updated: same as above*
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